Privacy Policy
Last updated: October 27, 2026
This privacy policy explains how Rite-Way Custom Homes, LLC collects, uses, shares, and protects information when you visit ritewaycustomhomes.com, contact our team, or request a quote for a custom home, addition, remodel, or other construction project. We respect your privacy and collect only the information we need to answer your questions and serve you well.
By using this website, you agree to the practices described here. If you do not agree, please stop using the site. These practices work alongside our Terms and Conditions, which govern your use of the website.
Who We Are
Rite-Way Custom Homes, LLC is a residential builder and general contractor. You can reach us at:
Rite-Way Custom Homes, LLC540 Duane St
Glen Ellyn, IL 60137
United States
Phone: (630) 790-8144
Our website address is ritewaycustomhomes.com.
Information We Collect
The information we collect depends on how you interact with us. The table below summarizes the main categories.
| Category | Examples | How We Collect It |
|---|---|---|
| Contact details | Name, email address, phone number, mailing address | Forms you submit, calls, emails, and meetings |
| Project details | Property address, project type, budget range, timeline, and preferences you share with us | Quote requests, consultations, and messages |
| Device and usage data | IP address, browser type, operating system, referring source, content viewed, and time spent on the site | Cookies and analytics tools |
| Comments and reviews | The content of any comment, your name, and your email address | Comment forms and review submissions |
| Media | Photos or plans you choose to upload or send to us | Uploads and email attachments |
Information You Give Us
When you fill out a form, request an estimate, download a guide, or call or email us, you choose what to share. We use this information to respond to you and to evaluate your project.
Information Collected Automatically
When you browse the site, your browser sends certain technical information to our servers. We also use cookies and similar technologies to understand how visitors use the site and to keep it working properly. This data helps us improve the experience and fix technical problems.
How We Use Your Information
We use the information we collect for legitimate business purposes, including to:
- Respond to your questions, quote requests, and consultation requests
- Plan, price, schedule, and deliver construction and remodeling services
- Send project updates, appointment reminders, and follow-up messages
- Improve the content, design, and performance of the website
- Measure the effectiveness of our marketing and understand what visitors find useful
- Detect spam, prevent fraud, and keep the website secure
- Comply with legal obligations and enforce our terms
We do not sell your personal information, and we do not use it for purposes unrelated to those listed above without telling you first.
Cookies and Tracking Technologies
Cookies are small text files stored on your device. Like most modern websites, ours uses them to remember preferences, understand traffic, and support certain features.
Comment Cookies
If you leave a comment, you may choose to save your name, email address, and website in cookies so you do not have to enter them again. These cookies last for one year.
Login and Account Cookies
If you log in to the site, we set temporary cookies to confirm that your browser accepts cookies and to save your login and display choices. Login cookies last for two days, and screen option cookies last for one year. If you select the option to stay signed in, your login persists for two weeks. Logging out removes the login cookies. When an authorized user edits or publishes an article, an additional cookie records only the post ID and expires after one day. None of these cookies contain personal data beyond what is needed to keep you signed in.
Analytics and Advertising Cookies
We may use analytics services to learn how people find and use the site, such as which services attract the most interest. These services may collect your IP address and browsing activity. If you use Google Analytics, you can opt out by installing the Google Analytics opt-out browser add-on. You can also block or delete cookies in your browser settings, though some features may not work as intended afterward.
Embedded Content and Third-Party Services
Our website may include embedded content such as videos, maps, images, review widgets, or social media feeds. Embedded content from other websites behaves exactly as if you had visited the other website directly. Those third parties may collect data about you, use cookies, add their own tracking, and monitor how you interact with the embedded content, including when you are logged in to an account with them.
We also use trusted service providers to operate the site and our business, such as website hosting, email delivery, spam filtering, scheduling, and customer communication tools. These providers may access your information only as needed to perform services for us.
Gravatar and Comment Spam Detection
When visitors leave comments, we collect the data shown in the comment form along with the visitor’s IP address and browser user agent string to help detect spam. An anonymized string created from your email address, called a hash, may be sent to the Gravatar service to check whether you use it. After your comment is approved, your profile picture is visible to the public next to your comment. The Gravatar service has its own privacy statement. Comments may also be checked through an automated spam detection service.
How We Share Your Information
We share personal information only in limited situations:
- Service providers: Companies that help us run the website, store data, send communications, or process payments, under obligations to protect your information.
- Project partners: Architects, designers, engineers, subcontractors, suppliers, and inspectors, but only the details needed to complete your project.
- Legal and safety reasons: When required by law, subpoena, or court order, or when needed to protect the rights, property, or safety of our company, our clients, or others.
- Business changes: If we merge with, sell assets to, or are acquired by another company, your information may transfer as part of that transaction.
- With your consent: Any other time you ask or authorize us to share it.
We do not sell or rent your personal information to third parties for their own marketing.
How Long We Keep Your Information
We keep personal information only as long as needed for the purposes described in this policy, including meeting legal, tax, warranty, and recordkeeping requirements. Project records may be kept for several years after a project is complete. If you leave a comment, the comment and its metadata are kept indefinitely so we can recognize and approve follow-up comments automatically instead of holding them for moderation.
Registered users can view, edit, or delete their personal information at any time, except that a username cannot be changed. Website administrators can also see and edit that information.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, and unauthorized access. These include secure connections, access controls, and regular software updates. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information such as Social Security numbers or full financial account numbers through website forms or regular email.
Your Privacy Rights and Choices
You have choices about your personal information. Depending on where you live, you may have some or all of the following rights:
- Request access to the personal information we hold about you, including an exported copy
- Request correction of information that is inaccurate or incomplete
- Request deletion of your personal information, except where we must keep it for legal, administrative, or security reasons
- Opt out of marketing emails by using the unsubscribe link in any message or by contacting us
- Opt out of the sale or sharing of personal information (we do not sell personal information)
- Not be treated unfavorably for exercising your privacy rights
To make a request, please contact our team or call (630) 790-8144. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law. Residents of states with consumer privacy laws may be able to appeal a decision by contacting us again with the word “appeal” in the message.
Do Not Track and Global Privacy Control
Some browsers offer a Do Not Track or Global Privacy Control signal. Where required by law, we honor opt-out preference signals sent by your browser.
Children’s Privacy
This website is intended for adults who are considering construction or remodeling services. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it promptly.
Links to Other Websites
The site may link to third-party websites, such as review platforms, social networks, manufacturers, and industry organizations. We do not control those websites and are not responsible for their privacy practices. We encourage you to read the privacy statement of every website you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this document. If a change is significant, we will take additional steps to notify you where appropriate. Your continued use of the website after an update means you accept the revised policy.
Questions About This Privacy Policy
If you have questions or concerns about this privacy policy or how we handle your information, we are glad to help. Reach out to Rite-Way Custom Homes by phone at (630) 790-8144 or by mail at 540 Duane St, Glen Ellyn, IL 60137.